Privacy policy

This privacy policy explains how Vama Couture ("we," "us," or "our") collects, uses, and shares information about you when you use our website www.vamacouture.com ("Vama Couture") and the services we offer. This policy also outlines how we comply with Australian privacy laws, including the Privacy Act 1988 and the Spam Act 2003.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not use the services. By using the services, you agree to the collection, use, and sharing of your information as described in this policy.

Information We Collect and How We Collect It
We collect information from you when you use our services, including when you create an account, make a purchase, or communicate with us. The information we collect may include:

Personal information, such as your name, email address, and phone number

Payment information, such as credit card details or PayPal information

Shipping and billing address

Preferences and interests, such as your preferred language and product categories

Information about your interactions with the services, such as your search queries, items viewed, and purchases made

We may also collect information about you from third parties, such as social media platforms or other websites that you have linked to your account.

Use of Your Information

We use the information we collect to provide and improve the services and for the following purposes:

To process and fulfill your orders, including arranging for shipping and handling returns and exchanges

To communicate with you about your account and orders, including updates and confirmations

To send you marketing communications, such as newsletters, promotional offers, and SMS marketing messages, if you have opted in to receive them

To personalize your experience on the site, such as by showing you products that may be of interest to you

To improve the services and develop new products and features

To protect against and prevent fraud, unauthorized transactions, claims, and other liabilities

To enforce our terms of service and other agreements

SMS Marketing

By providing your phone number and opting in to receive SMS communications, you expressly consent to receive marketing and transactional messages from Vama Couture. These messages may include promotions, discounts, new arrivals, and updates on your orders.

Message Frequency: You may receive up to [X] messages per month. The frequency may vary depending on the promotions or communications we are sending.

Charges: Standard message and data rates may apply. Please check with your mobile carrier for more details.

Opting Out: You can opt out of SMS marketing messages at any time by replying STOP to any SMS message we send. Once you opt out, you will no longer receive marketing messages from us, but you may still receive transactional messages related to your orders.

We may also use SMS for essential transactional communications, such as order confirmations, shipping updates, or account-related messages. Opting out of SMS marketing does not stop these types of communications.

Cart Abandonment

Vama Couture's website uses cookies and other tracking technologies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS. These messages may remind you of the items left in your cart and encourage you to complete your purchase.

Sharing of Your Information

We may share your information in the following circumstances:

With service providers and partners who perform functions on our behalf, such as payment processing, shipping, and marketing, including third-party SMS marketing platforms (e.g., Klaviyo) that help us send marketing messages.

With third parties in connection with the sale, merger, or acquisition of our business.

With law enforcement or other government agencies, as required by law or in response to a valid request.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Data Retention and Security

We will retain your information for as long as your account is active or as needed to provide you with the services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

Cookies and Other Tracking Technologies

We use cookies and other tracking technologies to improve the services and your experience on the site. Cookies are small data files that are placed on your computer or mobile device when you visit a website. These technologies may collect information about your use of the services, such as your IP address, the type of browser you use, and the pages you visit.

You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on the site.